Junior Field IT-technician

Ticketmaster is looking for a Junior Field IT technician with good knowledge of PCs, Windows, AD and Office 365!

Location: Helsinki, Finland, flexible with national travel

Division: Ticketmaster Northern Region

Contract Terms: Permanent, 40h/week

Salary: Negotiable, depends on experience

THE JOB

IT Team are responsible to provide IT support to clients. We also manage everything that has to do with access control. Do you want to be a part of fun growing team?

THE TEAM

We provide IT support internally and externally. We are onsite on events and install and provide access control support.

WHAT YOU WILL BE DOING

• Provide internal IT support to users on Nordic level.

• Internal IT support consist of Office IT, Workstations (Win), printers, basic network upkeep, replacing it-equipment, life cycle management etc.

• Provide System support to clients

• System support consist of installing and debugging ticket sale system, ticket printers, receipt printers, season card printers and other software or equipment client is using to manage ticket sales.

• Manage cases from our case management system and provide support via email, phone and onsite for our clients.

• Plan access control rollouts to venues and events.

• Schedule and organize access control for events. Often at evenings and weekends when events occur.

• Maintain an annual event onsite calendar requiring IT, CS or external staff onsite.

• Upkeep a Device registry including access control hardware, network device, office IT equipment etc.

• Provide aid to other departments when needed.

• Provide and produce necessary instructions and documentation.

• Be a part of a On Call team where assistance is required between 09.00-21.00

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Good knowledge of PCs, Windows, AD and Office 365.

• Good knowledge of printers and network printing.

• Basic understanding on networks, switches, routers, Wifi etc.

• Organizing skills.

• Good knowledge of Android devices.

• Fluent Finnish and English skills, both in writing and speaking. Fluent in Swedish is a plus.

YOU (BEHAVIOURAL SKILLS)

The right person for this role is proactive towards clients and internal users and has a customer service-oriented positive mindset. A team player who is willing to offer help when needed and who is self-driven. You do not wait to get tasks served to you. In this role it is very important to be able to work in stressful and busy environments with everything happening at the same time. You are flexible with working hours and comfortable with talking to people and are a social person.

ABOUT TICKETMASTER:

Ticketmaster is an industry leading brand and provider of ticketing services to the event sector. Our clients include festivals, theatres, sporting events, arenas, promoters etc. Ticketmaster delivers ticketing solutions, distribution and marketing services that help event organizers sell more tickets. Ticketmaster is also the leading platform for fans to buy tickets.

TICKETMASTER VALUES

Reliability – We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity – We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

CULTURE

We’re fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one incredible experience at a time. And we think that’s amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

We have a ‘Fan First’ mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the ‘Fan’ you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.

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Is it you?